From Upload to Your Doorstep
Exactly what happens when you order a custom part — no surprises, no fine print you find out about after the fact.
Tell us what you need
Upload your STL (up to 50MB), link your file from MakerWorld, Thingiverse, Google Drive, or Printables — or just describe the part if you don't have a file yet. No account required.
Personal review, real quote
Every request is reviewed by hand, not run through an automated calculator. You'll get back a real price and timeline for your actual part, sent as a Square invoice — not a default-settings guess.
Confirm & pay
Nothing enters the print queue until it's paid — so you can change your mind or adjust the order at no cost right up until then. See the Cancellation & Deposit Policy for the full terms.
We print it
Settings are tuned per material and per part, not left on defaults. Decorative parts in ready-to-go materials/colors: as few as 3–5 business days. Engineered parts with functional tolerancing: typically 3–5 weeks.
Quality check
Your part passes our own check before it ships — not just a visual glance.
It ships to you
Via USPS, UPS, or FedEx — whichever gives the best price and fit for your order. Tracking is provided once it's on the way, and shipping cost is the real cost for your part's actual weight and size, included on your invoice. See the Shipping Policy.
After it arrives
If something's not right, replacement is always the first move, not a refund — reach out within 14 days of delivery. Full details on the Return & Warranty Policy.
Not sure FDM is even the right process for your part? Read the honest breakdown. Have a different question about ordering, materials, or shipping? Check the FAQ.