Shipping Policy

How orders ship, and what happens if something goes wrong in transit.

DuffAM ships via USPS, UPS, or FedEx — whichever gives the best price and fit for your order. Shipping method is confirmed at checkout for Store items, or included with your invoice for custom Order Direct orders. Tracking is provided once your order is on its way. Custom orders ship once the part passes our own check — see turnaround times on the Order Direct page.

Shipping cost is confirmed at checkout for Store items, and calculated for your specific part's actual weight and size and included in your invoice for custom Order Direct orders — not a flat guess, the real cost for that order.

If your package arrives damaged, or tracking shows it delivered but it never arrived, contact us within 7 days with your order number (and photos, for damage claims). This is different from a print defect — see our Return & Warranty Policy for that — but we'll work with you and the carrier to make it right.

Please double-check your shipping address at checkout. We're not able to redirect a package once it's shipped, and a reshipment due to an incorrect address provided at checkout isn't covered under warranty.

At this time, DuffAM ships within the United States only.